Job Description

Overview

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars.

Our  Mercedes-Benz  dealership in  Arcadia is looking a  Product Concierge Specialist . In this role, you will contribute to the success of Rusnak Automotive Group by ensuring that customers begin their ownership experience with full knowledge of their vehicle’s operation.

WE OFFER

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

*Compensation will be based on experience and skill level. 

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s

Responsibilities

Efficiently and Effectively Maintain a Profitable Business Unit:

• Manages the annual operating budget of the Parts Department. Controls and analyzes pricing for competitiveness. Monitors reports, analyzes KPI and implements actions to drive results. Communicates objectives and the strategic plan in place to achieve these.
• Develops and promotes wholesale business while maintaining reasonable returns; utilizing manufacturers marketing funds where available.
• Determines department goals and ensures the team is on track to meet them. Identifies and implements best practices to eliminate road blocks and enhance department performance.
• Manages receivables on a weekly basis. Engages production units in determining new goals and processes to achieve them.
• Promotes accessories through attractive and inviting displays and promotions.
• Analyzes various Management reports.

Manages Strategic Planning and Ensures Ethical and Legal Compliance for Both Departments:

• Ensures that new business development programs are planned, implemented and measured. Monitors and understands economic trends in the market place. Adapts to new technologies as they might related to parts operations. Monitors developments in the MFR’s business and product introduction cycles.
• Monitors client retention to identify market opportunities as UIO ages.
• Utilizes all available information to develop innovative and efficient business practices.
• Identifies & implements training and personnel development opportunities that would enhance financial results.
• Identifies & implements opportunities to enhance the level of “passion” demonstrated by employees for the corporation, the brand and the department and employee retention strategies to ensure workforce stability and development of core competencies.
• Conducts regular audits of business documentation and individual practices to ensure compliance.
• Monitors changing legislation to ensure compliance.
• Conducts regular meetings to ensure knowledge and compliance are adopted into daily practice.

Maintain a productive workforce that efficiently meets the needs of the company:

• Manage, model, set tone, and guide employees in the company’s culture and service expectations (The RUSNAK Standard); develop a workforce that is highly engaged and committed to the franchise and RUSNAK organization.
• Plan, direct, coordinate and supervise work activities of subordinates ensuring all services are consistently performed on a timely manner per franchise and company policy and guidelines.
• Evaluate and hold employees accountable for results and quality of service; provide clear performance expectations, training, coaching, and discipline in a timely manner and in accordance with company policy.
• Maintain adequate staffing level; plan staffing needs proactively, develop budget, create accurate job descriptions, recruit in a timely manner, hire individuals well qualified for their position that embody the company values.
• Foster collaboration and ownership among staff; engage staff in planning, process improvement, strategy implementation, and as appropriate in conflict resolution, problem solving, etc.
• Develop staff and encourage professional and personal growth through hands-on training, coaching, and mentoring to meet current and future department and company needs.

Maintain an efficient and cost-effective operation:

• Manage department budget; payroll, supplies, training, staff morale incentives; audit supply, projects, vendor, and programs cost to ensure cost containment within yearly budget, ROI, and quality of service.
• Collaborate with other departments to find solutions that are in the best interest of the company; interact efficiently with team leaders, supervisors, and staff to resolve interdepartmental processes and cost containment.
• Ensure employees maintain current department procedures, policy, guidelines manuals; maintain workforce current on relevant government laws, regulations, Company guidelines and policies, and best practices.
• Manage and plan workflow and timelines effectively to ensure on-time delivery of department deliverables.
• Foster efficiency; continuously seek to improve processes, products and services; solicit and apply employee and management feedback regarding department’s quality of service; conduct regular service surveys reviews.
• Maintains information confidential; ensure that work area is secure, store and distribute personnel, client, and company information according to legal and company guidelines; do not discuss confidential information with anyone except as allowed by law and required for business purposes.

Qualifications

• Education (desired): B.A./B.S. Business or related field
• Experience (required or desired): A minimum of 10+ years in position of Service Director or similar positions in Automotive, Retail, Sales, Hospitality, industry
• (Bi-lingual in English and Spanish or other language is an asset in this position).
• Excellent interpersonal and customer service skills; at least 7 years retail related experience.

Degree/Diploma

Licenses Required

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