Job Description

Job Description: Online Live Chat Representative

Company: GSR Group 

Location: Remote

Job Type: Full-Time

Number of Openings:  

About GSR Group 

GSR Group proudly owns and operates Wingstop franchise locations, providing outstanding food and exceptional service to our guests. We are expanding our support team to include a Live Chat Representative who will serve as the first point of contact for customers reaching out through our online platforms. This role is essential in ensuring a seamless and positive experience for every guest, whether they're asking about menu items, orders, or employment opportunities.

Job Responsibilities

• Serve as the primary point of contact for customers using online live chat platforms.
• Assist customers with inquiries regarding menu items, order statuses, and company employment opportunities.
• Provide outstanding customer service to ensure a positive experience for every guest.
• Respond promptly to customer questions and concerns, ensuring timely and accurate information is provided.
• Maintain professionalism and composure while managing multiple chat conversations simultaneously.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with other team members to ensure a cohesive customer service strategy.
• Stay informed about menu changes, promotions, and company policies to provide accurate information.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of experience in customer service or a related field.
• Strong communication skills, both written and verbal.
• Proficient in using chat platforms and familiar with customer service software.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Desired Experience

• Previous experience in a chat support role is preferred.
• Knowledge of food service or retail industries is a plus.

Salary & Benefits

• Hourly Salary: $18 - $30, based on experience.
• Full-time employees are eligible for company benefits.
• Opportunities for career advancement within a growing company.

Why Join Us?

At GSR Group, we are committed to creating an outstanding experience for our customers and our team. Join us in providing exceptional service while being part of a supportive and dynamic work environment.

If you meet the qualifications and are eager to contribute to our growing team, we encourage you to apply!

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