Job Description
Position Summary:
We are seeking a friendly, professional, and customer-focused Front Desk Associate to join our team for the evening shift. This role is essential to ensuring a welcoming and efficient guest experience. The ideal candidate will handle check-ins and check-outs, answer inquiries, and assist guests with professionalism and courtesy.
Key Responsibilities:
Greet and assist guests upon arrival and departure with a warm and professional attitude.
Handle the check-in and check-out process accurately and efficiently.
Answer phone calls, emails, and guest inquiries in a timely manner.
Provide information about hotel services, amenities, and local attractions.
Process payments and manage billing with accuracy.
Address and resolve guest concerns or complaints, escalating to management when needed.
Maintain front desk area clean, organized, and presentable at all times.
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
Ensure compliance with safety and security standards during the evening shift.
Qualifications:
Previous customer service or hospitality experience preferred.
Strong communication and problem-solving skills.
Ability to work independently and remain calm under pressure.
Proficient with computers and reservation systems (training provided).
Flexible, dependable, and punctual.
Availability to work weekends and holidays if needed.
Schedule:
PM Shift: 3:00 PM – 11:00 PM
What We Offer:
Competitive pay
Training and career growth opportunities
Supportive and team-oriented work environment
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