The Workplace Services (WPS) Planner will report to the Manager of Facilities Operations and Services and will work closely with the Workplace Services Events Coordinator. The WPS Planner will review and process reservation requests, manage schedules for event technicians, and communicate with stakeholders to ensure that all event details are understood and communicated with the supporting functions.
Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager)
• Monitor the Workplace Services inbox for Events related inquiries and space reservation requests.
• Manage all incoming Cvent tickets and follow up with the requestors if additional information is needed. Submit tickets for support functions (Facilities, Janitorial, etc.) when requested.
• Create daily schedules for the Events technicians.
• Proactively engage with requestor for upcoming events. Includes week-before event contact to determine if there are any changes to the reservation.
• The planner is expected to walk the events space with the requester as needed.
Required Skills and Experience (Specific skills, knowledge, and experience that an individual must possess in order to successfully perform in job)
• Candidates must possess strong critical thinking skills to make informed decisions and develop innovative solutions.
• Extensive experience using Outlook
• Highly developed interpersonal / communication skills. Writing and speaking skills through written proposals, meeting facilitation, and oral presentations are essential.
• Experience cross-collaborating with multiple business units.
Required Education and Training (As applicable - Specific education and training that an individual must possess in order to successfully perform in job)
Minimum 2 years of experience in the event management environment.
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