Job Description

Job Description

Job title : Virtual Care Coordinator

Job location : New York, NY 10017

Shift : Day/Evening/Night

Pay : $25-$29/hr

Contract : 3-month possible extension

Experience Requirements (3+ Years)

• Direct patient care.
• Telehealth policies, workflows, protocols, and program development.
• Quality, outcomes, and data collection.
• Telehealth technology, remote monitoring, EMR, and telepresence.
• Identifying patient safety risks and changes in clinical status.
• Communicating telehealth concepts; understanding language, culture, disability needs.

Education

• Associate or Bachelor's in a health-related field (preferred).

Summary

• Supports virtual patient care, remote monitoring, and telemedicine services.
• Collaborates on telehealth program development, training, workflows, and quality/safety initiatives.
• Communicates with clinical teams, patients, Digital Tech Partners, engineering, and vendors.

Key Duties

• Perform quality assurance, peer reviews, and recommend improvements.
• Meet monthly with leadership on Virtual Hospital Program metrics and workflow updates.
• Lead case reviews and monitor outcomes; triage/assign virtual monitoring cases.
• Develop and implement telehealth policies, workflows, and maintain operational databases.
• Identify trends and support corrective action plans.
• Train new staff on telehealth workflows and platform use.
• Act as liaison for telehealth platform/software issues.
• Analyze real-time data for virtual care eligibility and coordinate transitions.
• Provide real-time technical support (“White Glove Service”).
• Continuous patient observation for safety, early-warning clinical monitoring, and reporting.
• Document behavior/interventions ; suggest discharge from remote monitoring when appropriate.
• Monitor Epic telehealth orders/visits and ensure sessions run smoothly.
• Follow HIPAA, escalate safety/equipment issues, maintain accurate records.
• Submit shift reports; attend meetings; maintain attendance and a safe environment.

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

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